Plymouth Career Spotlight: Customer Service Representative

Plymouth Career Spotlight Customer Service Representative

Have you ever wondered what exactly a Customer Service Representative does? While most people have had some experience with customer service as a customer, few people know what it really takes to be a customer service professional. By learning more details about the position, you can decide whether it may be right for you. This is especially important if you are looking for a new job or a career change. Be sure to let us know so we can connect you with opportunities.

What You Need To Know About Being A Customer Service Representative in Plymouth, Minnesota

What Does a Customer Service Representative Do?

A Customer Service Representative assists in addressing customer issues and questions in a timely and professional manner.  By handling incoming calls from customers, field technicians, or branch personnel, you have an essential role in creating a positive customer experience. You are the first point of contact when issues arise. Typical tasks include answering customer calls, working with these customers to identify the problems at hand, and escalating the matter to field technicians if a solution can not be found remotely. Additionally, Customer Service Representatives are required to document all open service tickets and find and research the customer’s service history to ensure the same problems do not arise again.


Which Skills and Qualifications Are Needed to Become a Customer Service Representative? 

To work as a Customer Service Professional, you need a high school diploma or a GED. It is incredibly beneficial to highlight computer skills and communication skills on your resume when applying to a Customer Service position. Among the top soft skills are excellent communication, interpersonal, and time management abilities. One of the leading soft skills that helps a Customer Service Representative is empathy when answering client questions. Also, you must possess strong problem-solving, organizational, and customer service skills. The top hard skills include keyboarding, word processing, and phone communication. Much of the training is provided on the job by seasoned colleagues.


How Can I Find a Job as a Customer Service Representative?

Talk with a recruiter from The Right Staff! We can place you with the companies and roles that help you achieve your career goals. We currently have many customer service positions open at the top companies in Plymouth, MN. Visit our job board at to see what is available today.

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