Needle in a Haystack – How a Staffing Firm Can Help You Fill Call Center Positions During High Unemployment

Needle in a Haystack - How a Staffing Firm Can Help You Fill Call Center

When unemployment is high, you may have trouble filling call center positions. With masses of candidates applying for jobs, many want to increase their odds of securing an interview by applying to many openings. Because they may not be qualified for the roles, odds are you will spend a tremendous amount of time than usual reviewing resumes, screening applicants, and negotiating job offers. Thankfully, there is a way to avoid these issues.

Discover the benefits of partnering with a staffing firm to fill your call center positions when unemployment is high.

Quickly Find Qualified Applicants

When unemployment is high, and vacancies have more applicants than usual, it takes longer to qualify candidates. The more time it takes to fill a position, the lower your team’s productivity level. The longer your employees have to take on additional responsibilities, the greater the odds they will experience burnout.

By working with a staffing firm, you gain access to top call center applicants right away. The recruiter’s vast, deep network includes qualified candidates ready to get to work in a short amount of time.

Avoid Unemployment Bias

As time goes on, many call center applicants may experience extended periods of unemployment. Although they may be highly qualified candidates, you might be averse to hiring them due to their long stretches away from the workforce.

A staffing firm that places call center professionals has applicants ready to start working for you when needed. Because they already have been screened and tested and had background checks completed, they are prepared to hit the ground running.

Fill Skill Gaps

If your call center team members lack specific skills, finding applicants with the qualifications you need can be difficult. Even with the high number of available candidates, they might not have the experience you are looking for. This is especially true if they worked in other industries. Providing training takes time and money that you may not have. If you happen to find applicants with the skills you require, they may have salary expectations that go beyond your budget.

Partnering with a staffing firm means being matched with candidates who have the skills you need when you need them. Once you interview and decide to hire an applicant, you can negotiate a salary within the allowable range and quickly begin seeing results.

Reduce Recruitment Costs

Because more people are looking for quick work to replace lost jobs, you probably will receive more unqualified applicants than usual for your call center opening. Because it takes longer to screen and test an increased number of candidates, your hiring costs will increase.

When you work with a staffing firm, you can interview qualified call center professionals right away. Because they come to you vetted, they are ready to begin producing soon after interviewing them and making a hiring decision.

Partner with The Right Staff

Fill your call center roles in St. Paul with help from The Right Staff. Our recruiters are ready to place you with qualified applicants now. Get started today:

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