The 2024 Gartner Market Guide for Workforce Management Applications estimates that 80% of major enterprises employing hourly workers will invest in workforce management by next year. These investments help companies quickly adapt to changing market conditions, customer expectations, and operational needs to stay competitive.
Dynamic workforce management helps companies allocate and optimize their employees in real-time to fill staffing needs. Using technology to manage employees supports engagement, elevates performance, and helps fulfill diversity, equity, and inclusion (DEI) initiatives.
How Technology Is Shaping Workforce Management
Integrating software, mobile applications, data analytics, artificial intelligence (AI), machine learning (ML), and other tools and technologies into an organization helps streamline workforce management. As a result, companies can proactively respond to changes in demand, resource availability, and project requirements. Gaining visibility into their workforce strengthens data-based decision-making, elevating employee engagement and productivity and lowering costs.
Benefits of Using Technology for Workforce Management
The benefits of using technology for workforce management include:
- Operational efficiency: Automating human resources processes reduces manual efforts and minimizes errors.
- Employee engagement: Self-service portals, mobile apps, and other digital platforms let employees manage their schedules, request time off, and handle other work tasks. These activities increase autonomy and job satisfaction.
- Data-driven decision-making: ML algorithms and data analytics provide real-time visibility into employee availability, skills, schedules, productivity, and other workforce data. This information helps create workforce forecasts and make decisions about staffing levels, resource allocation, and workforce optimization.
- Agility: Flexible workforce management and work arrangements, such as temporary workers, support fast adaptation to changing business needs, seasonal fluctuations, and unexpected events.
- Compliance: Workforce management software can automate processes, track time and attendance, and strengthen company policy and guideline adherence. These activities help companies navigate labor laws, union rules, and compliance regulations.
Technologies Used for Workforce Management
The following are tools and technologies used for workforce management:
Artificial intelligence
AI-powered algorithms can analyze data from historical trends, employee skill sets, and project requirements to create forecasts and recommendations for workforce needs. Proactively addressing these issues helps organizations stay competitive.
Internet of Things integration
Internet of Things (IoT) integration into sensors, tracking devices, and wearable technologies can monitor employee locations, movements, and biometric data. This information provides insights into employee safety, productivity, and well-being. The data also can be used to optimize schedules, identify risks, and ensure compliance with laws and regulations.
Cloud-based workforce management solutions
Cloud-based workforce management solutions provide real-time visibility into workforce data. As a result, managers can monitor and modify schedules, track performance metrics, and uncover bottlenecks and resource gaps. They also can quickly respond to changing conditions and reallocate resources to maintain operational efficiency.
Mobile device applications
Mobile device applications and cloud-based platforms support collaboration. For instance, employees can access their schedules, report time and attendance, and communicate with colleagues and managers from anywhere. Connectivity and transparency are especially important for remote and hybrid teams.
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