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Minneapolis Career Spotlight: Customer Service Representative

September 21st, 2018

Customer service representatives are in high demand in Minneapolis. Here’s what you need to know to determine if this career is right for you.

What do customer service representatives do?

Customer service representatives work with customers on behalf of their companies. They inform customers about products and services, take orders, solve problems and process returns.

While most people think of customer service representatives in retail settings or as the person who answers the phone in a call center, a vast range of businesses use these professionals to help their customers. Representatives may work in insurance agencies, banks, hotels and similar settings.

What do I need to know to become a customer service representative?

Depending on the employer and the situation, a customer service representative may be required to have a business degree, or they may be able to start on the job with little or no formal education. On-the-job training is typically required, and many organizations provide opportunities for ongoing training and education to their customer service staff.

Top soft skills that help customer service representatives thrive on the job include:

  • Patience: Customer needs are often complex, and customers may be frustrated. Patience helps customer service representatives focus on finding the best answer to the problem.
  • Communication: The ability to communicate clearly, especially when product information is complex, ensures customer service representatives can provide the help a customer needs.
  • Time Management: Customer service representatives may be asked to juggle multiple tasks at once. Good time management is essential to ensure customers receive what they need promptly and fairly.

How do I find the right customer service representative job for me?

With so many companies seeking customer service representatives, how do you find the company and job that best fit your temperament and skills?

Talk to a recruiter. Staffing services focus on matching individual job seekers with companies that offer the type of work environment and career opportunities that best fit each person’s goals and approach to work.

At THE RIGHT STAFF, LLC, our recruiters specialize in connecting job seekers to the jobs and companies that can help them thrive. Contact us today to learn more.

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