When you interview for a customer service role, you need to show that you are well-equipped for the position. This includes how your skills and experience provide a strong foundation for success.
During your interview, demonstrating your customer service skills is best done through preparation. The more you learn about the company and job and practice answering questions, the more likely you will advance in the hiring process.
Implement these tips to show your customer service skills during an interview.
Research the Company
Learn all you can about the organization. This includes the products or services, company mission, vision and values, work culture, and latest news. If you are hired, you will need to know as much as possible about these issues.
You can use the information to share your input and ask questions about the company. This shows you are interested in helping the business reach its goals. It also enables you to determine whether you would be happy in the position.
Learn About the Job
Review the job description to determine which skills are most important. Then, think of a time when you used each skill. Next, come up with a time when you received excellent customer service and used it to model your behavior. Include what made the experience so impactful. After that, consider the conflict resolution tactics you use. Include an example of how you had success with each tactic. Finally, determine what excellent customer service means to you.
The information you gather during these exercises helps you focus on the most critical aspects of the job. You are likely to move forward in the interview process because of your focus on these areas.
Practice Answering Questions
Review some questions you may be asked during the interview. The topics may involve your career goals, work experience, or on-the-job behavior. Practicing your answers helps you include the necessary information to show your skills. You can demonstrate your ability to communicate and think on your feet, which a customer service role requires.
The following are examples of interview questions:
- Which qualities do you have that make you well-suited for a customer service job?
- Can you provide an example of how you handled a demanding customer?
- Was there a time when you went above and beyond for a customer?
Send a Thank-You Note
Email the interviewer a quick note thanking them for their time. Include three of the main topics you discussed and three qualifications that make you best suited for the role. Share that you look forward to hearing from the interviewer soon.
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When you are in the market for a customer service job in Minneapolis, work with The Right Staff to make your job search easier. Find out more today.