Getting ghosted is unpleasant, whether it happens in a dating situation or in hiring. It’s frustrating to put time and energy into researching and interviewing a candidate, only to have that person disappear from the process without so much as a goodbye text. Low unemployment and a tight labor market have increased the number of… Read more »

Cover letters can be tough to write. Because most of us only write a cover letter when we’re looking for a job, we can go years without having to exercise this skill. When it’s time to write a cover letter, then, the process can feel unfamiliar or even stressful. What Should a Cover Letter Contain?… Read more »

Interviewing is a skill that improves when an interviewer understands both what to ask candidates and why. Properly vetting candidates helps reduce turnover, boost engagement and build the strong teams your company needs to meet its business goals. Here are some of the top questions industry leaders ask job candidates and how they can help… Read more »

Every business that serves customers relies on customer service representatives. In some businesses, this job is folded into other positions; in others, a customer service representative is itself a full-time position, requiring a specific set of skills. What Does a Customer Service Representative Do? Customer service representatives act as the point of connection between a… Read more »

One of the fastest-growing jobs in the US currently is that of mortgage loan processor. Also known as loan officers, loan interviewers, and loan clerks, their work balances customer service with the need for keen attention to detail. The US Bureau of Labor Statistics projects that this field will grow by 8 percent through 2024.… Read more »