Hiring is an art, not a science. There’s no formula for choosing the perfect candidate every time. As a result, even the best attempts to hire the right person for the job may end in disappointment.   While the occasional misstep in hiring may be inevitable, it doesn’t have to set back your team or your… Read more »

Demand for machine operators is increasing in many areas of the country, as new manufacturing plants are built. Many machine operators find that the job plays a key role in building a satisfying career.  What You Need to Know About Becoming A Machine Operator in Minneapolis What Do Machine Operators Do?  Machine operators are responsible… Read more »

“Bias” is a preference for one thing over another that isn’t based on reasoning or logic. Everyone has biases. For instance, you may prefer the smell of cinnamon over nutmeg because cinnamon reminds you of your favorite aunt, or you may prefer State U over U of State because you’re a State U graduate.  Biases… Read more »

The new year means a new outlook for managers and the teams they lead. Here’s how to set goals for the coming year that engage your staff and encourage them to achieve their best.   Ask “Why”?  Knowing that you want to set goals is different from knowing why those goals are necessary. Being able to communicate the “why,”… Read more »

Nearly everyone has communicated with a customer care representative at some point in their lives. These members of a company’s team play a vital role in answering customers’ questions, explaining key issues, and connecting the customer to the person within the company who can answer their questions best.   What Does a Customer Care Representative… Read more »