Sales is a large field, with a number of different professionals taking on various tasks. If you’re interested in sales but you’re not interested in being the one to close the deal, client sales support may be an ideal choice for you.
What Do Client Sales Support Staff Do?
Sales support staff ensure that salespeople have the information, resources, tools and equipment they need to do their job. Often, the sales support team does the preparatory work required for a salesperson to build a strong relationship with a new or existing customer.
For instance, sales support staff may generate or process new sales leads and make appointments between customers and the sales team. They often field phone calls from customers, answering questions or directing the customer to a person who can resolve their problem. They collect, sort, analyze and prepare data and reports so that the entire sales team is “on the same page” when it comes to the sales department’s goals and performance.
In some companies, sales support staff may also help train sales staff in new policies, sales techniques or information regarding the company’s products and services.
What Qualifications Do I Need to Work in Client Sales Support?
Typically, client sales support candidates are expected to have a high school diploma or GED certification. College coursework or a degree in marketing, business or a related field can help as well.
Experience in high-volume office work helps a client sales support candidate stand out from other applicants. The ability to organize, analyze and manage your time is a must. Knowing how to use common office software, including customer management software, or the ability to learn new software programs quickly is also important.
To round out an application, focus on skills like verbal and written communication, the ability to handle conflict or crisis effectively, and attention to detail.
Where Can I Find a Job in Client Sales Support in Minneapolis?
Work with a recruiter who specializes in placing client sales support professionals with companies in your area. These recruiters can help you polish your interview skills and find companies who will support your career goals.
At THE RIGHT STAFF, LLC, our recruiters connect Minneapolis job-seekers to some of the hottest careers and industries in our area. To learn more, contact us today.
